Privacy Policy & Notice

About this Policy

This privacy policy and general privacy notice applies to UK Resin Floors LTD. We at UK Resin Floors LTD take your privacy seriously. This policy has been prepared in accordance with the requirements of the General Data Protection Regulation (“GDPR”).

This privacy notice explains how we look after your personal data (in all situations where we collect it), outlines your privacy rights, and explains how the law protects you. It supplements any other privacy notices that may be provided to you at the time we collect your data.

Our Status and Details

For the purpose of the GDPR, we are the data controller. Any enquiries regarding the collection or processing of your data should be addressed to our Data Protection Officer using the details below:

Name or Title: Data Protection Officer
Email Address: info@ukresinfloors.com
Postal Address: 22 The Broadway, Mutton Lane, Potters Bar, EN6 2HT, United Kingdom

By using our website, you consent to this policy. We are registered with the Information Commissioner’s Office for this purpose.

Information We Collect

We collect, process, and store personal data only when it is directly provided by you. This may occur when you enquire about our services, become a customer or supplier, or interact with us through our website or other communication channels.

Personal information refers to any data that identifies you as an individual. This may include:
(a) Identity Data: first name, last name, date of birth, gender, marital status, username or similar identifier.
(b) Contact Data: address, email address, telephone number, and job title.
(c) Financial Data: bank account and payment details.
(d) Transaction Data: details about payments to and from you, and other details of products and services you have purchased.
(e) Technical Data: IP address, browser type, operating system, time zone setting, and other technology used to access our website.
(f) Profile and Usage Data: enquiries, feedback, purchase history, and how you interact with our website.
(g) Marketing Data: your preferences for receiving marketing from us.

We may also collect non-personal Aggregated Data, which does not directly identify you.

How We Collect Your Data

We collect data using various methods, including:
(a) Direct interactions with us in person, by post, phone, or email.
(b) Automated interactions via our website (for example, when submitting enquiry forms).
(c) Third parties or publicly available sources that provide necessary business information.

Data Accuracy

Please keep us informed if your personal data changes to ensure that our records remain accurate and up to date.

Use of Your Information

We use your personal data in accordance with GDPR for purposes such as:
(a) Providing our products and services to you and meeting contractual obligations.
(b) Notifying you of updates, improvements, or changes to our services.
(c) Contacting you about similar goods or services if you are an existing customer.
(d) Sending marketing information where you have consented.
(e) Complying with legal obligations.
(f) Where necessary for our legitimate interests, provided your rights do not override those interests.

We will not share your data for third-party marketing without your consent.

Disclosure of Your Information

We may share your data in the following circumstances:
(a) With regulatory authorities to comply with the law.
(b) With suppliers and service providers involved in fulfilling our services.
(c) With third parties in the event of a business sale or restructuring, ensuring your data remains protected.

Controlling Your Data

You can withdraw or change your consent for how we use your data at any time by contacting us at info@ukresinfloors.com.

Data Storage and Transfers

Your data may be transferred and stored outside the European Economic Area (EEA) if required for service delivery. We will take steps to ensure that your data remains protected to GDPR standards.

Security

While we strive to protect your data, transmission over the internet is not completely secure. Once received, we use strict procedures and security features to prevent unauthorised access.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. Certain data (such as financial and transactional records) may be kept for at least six years.

Cookies

Our website uses cookies to ensure proper functionality and improve user experience. With your consent, we may also use cookies for analytics to help us enhance our services.

Your Rights

Under GDPR, you have the right to:
(a) Request access to your personal data.
(b) Request correction of inaccurate or incomplete data.
(c) Request deletion of your personal data.
(d) Object to or restrict processing.
(e) Request data transfer to another party.
(f) Withdraw consent at any time.

To exercise any of these rights, please contact us at info@ukresinfloors.com.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy policies. Please check those sites’ own privacy notices.

Complaints

If you wish to make a complaint about how your data is handled, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would appreciate the chance to address your concerns before you approach the ICO.

Changes to This Policy

We may update this privacy policy from time to time. Please review it periodically to stay informed about how we protect your information.

Version: October 2025